I am a small business proprietor, and according to the interaction with your Customer Service Department, I usually do not experience confident in AT&T dealing with my business requires.
June 4, 2015 at 11:57 am Good early morning. On these days, June 4th I termed AT&T to ask if a 1 time restoration rate of $49 might be waived. Mr. Oscar, badge #OR77OO74 which may or may not be right reported that wasn’t possible. I subsequently asked to talk to the supervisor, asst supervisor, floor mgr, Business office mgr or custodial engineer that would quite possibly assist me with my request. Oscar #OR77OO74 replied that with the exception from the custodial worker all have been in conferences. I then requested with the # for the company office, he experienced substantial difficulty locating it. Even though he was looking I googled the #. He eventually returned into the cellphone agreeing to my one time request of waving the $forty nine restoral price.
November twelve, 2014 at 10:23 pm U are aware that once more I'm not happy with i ask for transform prepare i want3rd of thirty day period now when they don’t alter i wont spend cellphone once again at any time u ask for Invoice no I'm finished with att i instructed them nowadays i now pay76:00dollar which is once again convert off i can get pissed off all att likely in trash i under no circumstances fork out u again so i want go away on until dec 3will pay out 50 percent if u don’t hear Then you certainly performed Okay thank u att if u dont pay attention them I'll go back change straight talk Okay
Then they instructed me that they might not supply the provider that was sold to me when I bought the products! They attempted bait and change strategies and in the end I needed to return the item that I obtained.
This thirty day period, gained 4 different notices of amount due, all 4 reflecting differing quantities. Referred to as AT&T promptly Friday, couldn't reach the three parties I used to be transferred to in August, as a result of way AT&T has to place contracts into area, and who confirmed final a long time agreement, but did get to “supervisor” who lectured me, mentioned the parties who guaranteed agreement didn't have authority, only he could take care of situation, which might have enhanced monthly payments more than $50 as a result of “adjustments below Information You should utilize”, on Again of bill and final sheet on the web. (need to be on Entrance!). Was lectured about value in shelling out Invoice, spoke in quite condescending manner, refused to realize I was informed other functions certain contract and I had been having to pay what told, I had been having to pay what I was told, evident I had been striving! He wouldn’t hear of it… Have never been spoken to by any person so filled with authoritarian malice. Right after his spewing what an irresponsible human being I had been, how I was in all probability not a fantastic business man or woman (86 many years, always inside the black), I had to do what he said, instructed him I couldn’t rely on his information and facts, that I was informed by parties A, B and C, deal would not modify; how did I'm sure he was basically ready to create ANY guarantees except it had been his view of himself and his place, that In keeping with him, my bill would improve, nonetheless promised by Other folks who stated identical factor with regards to their authority to keep very same contract.
Might or might not have company quickly reinstated right until difficulty is usually fixed, but know I’m loosing dollars but who offers a crap.
I designed sure to check with that every of my calls to ATT are now being recorded in order to confirm my story is just as I generate it listed here. 1st Rep was Gloriane ID #GB0803.
My mobile phone would not perform. I had been obtaining a slim card not provision error when inserting a contact. I went to my local customer service center below in Ridgeland Ms. My shopper rep was a Woman named Margareta. Margareta was kind a anxious with my demands. Margareta accessed my telephone’s IMEI # 013779002438541, and I feel the slim card amount in addition. In line with that information and facts, the identify to the account was now Cordell Walker from; I think Macungie Pennsylvania.
You cant even get to a person that can resolve the challenge, just individuals that show you various stories. Worst customer support at any time.
April 28, 2017 at twelve:31 pm I recently included a line after convincing my partner to port his range from Verizon to At&t, right after doing this; I obtained a sizable Invoice from At&t and instantly referred to as At&t to solve this billing difficulty. My initially contact, the customer support rep desired to go line by line from the bill which I had by now stated to him which areas of the Monthly bill were being you can find out more in dispute, I described to him that I comprehended the Invoice and I found being an overcharge. He saved excusing himself and positioning me on hold, this went on for a half hour, quickly, I used to be transferred to another person who was exceptionally impolite and hung up on me. Then I simply call back, once again, I hold out to become assisted by another readily available customer care rep, who yet again wants to go above the Invoice line by line, I used to be patiently making it possible for the rep to experience elements of the Monthly bill, After i eventually mentioned, glance, I know very well what part of the bill I am disputing And that i wish to go more than why I'm remaining around billed, she kept positioning me on keep, Once more I'm currently being put on maintain, this time for extended periods, when she at last arrived back again on the line, I quickly requested for any manager. Without even declaring just about anything she placed me on hold, about two min later on a male arrived over the mobile phone and mentioned he was the manager, he was particularly rude, extremely condescending, at this time only including gas to the hearth, Once i asked for his title (thoughts you, I'm supposedly speaking with a supervisor at this stage) he proceeds to inform me he's not approved to supply me with his name, it absolutely was only when I threatened to choose it increased up the meals chain that he explained to me “do you do have a pen and paper All set”?
September 29, 2014 at 4:39 pm Att are suckest ever I had on my mobile and they don’t adjust prepare for me but they are saying I suspended my mobile Dallas Texas 75247 carpet and flooring phone I don’t like like that and I try out discount for deaf persons nccd are certainly poorest they don’t change my system they always denial formally
Oct 27, 2014 at eight:ten am AT&T has the worst telephone customer service from any company that I've at any time had the experience of working with regardless of whether it absolutely was More Bonuses wireless or One more form of company. I just ported three phone traces from another company 30 days back and I've gotten misinformation from Each and every and every customer care rep that I have spoken to. Most not too long ago currently I called and spoke to customer service about activation charges that were purported to be waived mainly because of the company which i work for.
…So we went to Verizon’s and obtained a good system! We were just about to go with their new options. Josh also instructed us he by now answered an issue in advance of and wouldn't answered it yet again, but we forgot The solution. He also was upset that he invested loads of time with us The very first time, he stated two hours.
I are already an AT&T consumer for a few years in numerous states (even before “the breakup” and the forming of your RBOCs). I preserve a landline, cellular and internet support by way of AT&T.